1. Scope
These Terms and Conditions govern the contractual relationship between you and 3-102-968993 SRL, which operates BITWIN. By registering an account, accessing the platform or using any service provided by BITWIN, you confirm that you have read, understood and accepted these Terms and Conditions, together with any policies and specific terms referred to in them.
These Terms and Conditions apply to all games, services, promotions and transactions made available through BITWIN. If specific terms apply to a particular promotion or service, those terms supplement these Terms and Conditions and prevail to the extent of any inconsistency.
2. Registration and player account
You must be at least 18 years old, or the legal gambling age applicable in International, whichever is higher, to use BITWIN. By registering, you confirm that you meet this requirement and that gambling is lawful for you in your place of residence.
You must provide complete, accurate and up-to-date information during registration and throughout your relationship with BITWIN. You are responsible for keeping your account details current and for maintaining the confidentiality of your login credentials. You must notify BITWIN without undue delay if you suspect unauthorised access to your account.
Only one account may be registered and used per person, household and payment method, unless BITWIN expressly authorises otherwise. Creating or using multiple accounts, or using an account on behalf of another person, is prohibited. Any attempt to circumvent account restrictions may result in suspension, closure, cancellation of bonuses and reversal of related winnings, to the extent permitted by law.
BITWIN may conduct identity, age, address, source-of-funds and other verification checks. You must provide the documents and information reasonably requested for these checks. Verification must be successfully completed before withdrawals are processed. BITWIN may also carry out ongoing monitoring in accordance with applicable legal and regulatory requirements.
3. Deposits
You may deposit funds only using payment methods registered in your own name and authorised by BITWIN. Payments made by third parties, or through payment methods belonging to another person, are not permitted.
You are responsible for ensuring that deposited funds are lawful and that you have the authority to use the selected payment method. Deposits may be subject to minimum and maximum limits, processing fees, transaction restrictions and availability requirements displayed on the platform.
BITWIN monitors transactions for fraud, money laundering, terrorist financing and other unlawful activity. Deposits may be delayed, rejected, returned or reported where required by law or where suspicious activity is identified. BITWIN may request additional information or documentation before accepting or crediting a deposit.
4. Withdrawals
Withdrawals may be requested only from a verified account and will be processed after successful completion of all applicable identity, account and compliance checks. BITWIN may require additional information before approving a withdrawal.
Where legally and operationally possible, withdrawals will be made using an eligible payment method in your own name. BITWIN may return funds to the original payment method or use another approved method where required by applicable rules or payment-provider procedures.
Processing times vary depending on the payment method, financial institution, verification requirements and other operational circumstances. You are responsible for providing accurate payment details. BITWIN is not responsible for delays caused by a payment provider, financial institution or information supplied incorrectly by you.
5. Bonus terms and wagering requirements
Bonus offers, promotional credits, free bets and other incentives are subject to separate bonus terms. Those terms may specify wagering requirements, minimum deposits, maximum stakes, time limits, eligible games, contribution percentages, withdrawal restrictions and other conditions. You must review and accept the applicable bonus terms before using an offer.
The First Deposit Bonus + 300 Free Spins: Double your first deposit and get 300 free spins. is an example of an offer that may be subject to such separate conditions. The availability, value and conditions of any offer may vary and may be withdrawn or amended in accordance with the applicable bonus terms and applicable law.
If you breach bonus terms, use multiple accounts, engage in prohibited or abusive play, or otherwise attempt to obtain an unfair promotional advantage, BITWIN may cancel or remove the relevant bonus funds and any related winnings, restrict access to promotions or take other action permitted by law.
6. Responsible gambling
BITWIN supports responsible gambling. You should use the responsible gambling tools and information available on the dedicated Responsible Gambling page, including deposit limits and self-exclusion options.
You may request a deposit limit or self-exclusion in accordance with the procedures described on that page. You should contact support@bitwin.game if you require assistance with responsible gambling measures or have concerns about your gambling activity.
7. Account suspension and closure
BITWIN may suspend, restrict or close your account where it reasonably suspects fraud, money laundering, multi-accounting, identity misrepresentation, payment abuse, unlawful activity or a breach of these Terms and Conditions, bonus terms or other applicable rules.
During a suspension or investigation, BITWIN may restrict deposits, play and withdrawals and may request additional information or documentation. Any decision concerning funds will be made in accordance with applicable law and regulatory requirements.
You may request self-exclusion or closure of your account at any time by contacting support@bitwin.game or using the available account-management procedures. Account closure does not remove obligations that arose before closure, including obligations relating to lawful investigations, disputed transactions or compliance checks.
8. Limitation of liability
To the extent permitted by applicable law, BITWIN is not liable for losses or damages resulting from technical failures, interruptions, communication-network problems, software errors, payment-provider failures, force majeure events or your improper use of the platform.
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct or any other liability that applicable law requires to remain unaffected.
9. Changes to these terms
BITWIN may update these Terms and Conditions to reflect changes in applicable law, regulatory requirements, services, technology, payment arrangements or operational procedures. Updated terms will be published on this page and will apply from the stated effective date or, where no date is stated, from publication.
You should review the current version regularly. Continued use of BITWIN after updated Terms and Conditions take effect constitutes acceptance of the revised terms, unless applicable law requires another form of consent.
10. Governing law
These Terms and Conditions are governed by the law applicable to 3-102-968993 SRL's licence and registration. Any dispute arising from or relating to these Terms and Conditions will be subject to the jurisdiction applicable under that governing law, without prejudice to any mandatory rights or protections available to you under the law that applies to your circumstances.
11. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, treated as severed. The remaining provisions will remain valid and in full effect.