Our commitment to player protection
At BITWIN, we are committed to providing a safe, transparent and responsible gambling environment. Gambling should remain an enjoyable form of entertainment, never a way to solve financial difficulties or manage personal problems. We provide tools and support to help you stay in control of your play.
Age restriction
Gambling at BITWIN is strictly limited to people aged 18 or over, or to the applicable legal minimum gambling age in the United Kingdom if that age is higher. We verify your age and identity before allowing you to use our gambling services. Anyone under the required age must not create an account or gamble.
Gambling is for adults only. Never allow another person to use your account.
Deposit limits
You can set daily, weekly and monthly deposit limits in your player account. These limits are designed to help you manage your gambling budget and should be set at an amount you can afford to lose.
A reduced deposit limit takes effect immediately. If you request an increase, the change will only apply after a mandatory cooling-off period. This delay gives you time to reconsider the decision. In some regulated markets, a cross-operator monthly deposit limit may apply across participating gambling operators, meaning that limits set elsewhere can affect the amount you may deposit with BITWIN.
Self-exclusion
You may request temporary or permanent self-exclusion from BITWIN. During a self-exclusion period, your access to gambling services will be restricted in accordance with the applicable rules. You should withdraw any available balance and avoid opening or using another account during the exclusion period.
Some regulated markets also provide a central, cross-operator self-exclusion register. Where available, registering through that scheme can restrict your access to participating gambling operators across the relevant market. Our support team can provide information about the options available to you.
Reality checks and session limits
Reality checks can provide periodic reminders of how long you have been playing and how much money you have spent. You can use these reminders to pause and review your activity before continuing.
Optional session time limits may also be available in your player account. Setting a session limit can help you decide in advance how long you intend to play. When a limit is reached, you should take a break and consider whether continuing is right for you.
Warning signs of problem gambling
You may wish to pause your gambling and seek support if you:
- Chase losses by gambling more in an attempt to recover money
- Hide your gambling from family, friends or colleagues
- Gamble with money intended for rent, bills, food or other essentials
- Neglect work, study, relationships or other responsibilities because of gambling
Experiencing any of these signs does not mean you should feel ashamed. Support is available, and asking for help is a positive step.
Getting help
If gambling is affecting your wellbeing, finances or relationships, consider speaking with an independent support organisation in the United Kingdom:
- GamCare: The National Gambling Helpline offers confidential information, advice and support. Visit gamcare.org.uk or call 0808 8020 133.
- Gamblers Anonymous: Peer support is available through meetings and other resources across the United Kingdom. Visit gamblersanonymous.org.uk.
- NHS: You can speak with your GP or review NHS information about gambling-related harms at nhs.uk.
You can also contact BITWIN's support team via support@bitwin.game (Live Support chat on the website and email at support@bitwin.game). Our team can explain the available player-protection tools, help with account restrictions and direct you towards further support. You do not need to wait until a situation becomes serious before asking for assistance.
Protecting minors
We verify your age during registration and may carry out additional checks to confirm that only eligible adults use our services. Parents and guardians are advised to use device-level parental-control software, password protection and account restrictions to help prevent minors from accessing gambling websites or applications.
Please do not share your login details, payment methods or device with anyone else, particularly children.
Legal note
This page provides general information about responsible gambling and player-protection measures. It does not replace professional addiction counselling, medical advice or financial guidance. If gambling is causing you distress or financial difficulty, please contact an appropriately qualified professional or an independent support organisation.